Hi, I'm Mel.

I once borrowed an improv technique to run a leadership strategy session. It worked better than anything I'd tried before.

That's basically my career: trying something that probably shouldn't work, and being annoyingly right about it. For 10+ years, I've asked “what if we did this differently?” across aviation, finance, and the public sector. I've led AI transformations and coached leaders through the messy reality of “we need to change, but please don't touch anything.” Leveraging my background in psychology, business, and technology.

Here's what I've learned: The problem is rarely the technology. It's the humans. Including, occasionally, me.

Nobody ever changed their behavior because of a 47-slide deck. I've checked. Repeatedly. Instead, I find the one lever that actually matters and design experiences where curiosity beats fear. If I do my job well, you'll leave with a slight suspicion that work doesn't have to feel the way it currently does.

Outside of work, I paint, bake, and aggressively justify expensive dinners as “networking.” My dog Toffee keeps me grounded; scuba diving keeps me humble.

If you're finally ready to do the thing everyone knows needs doing but nobody wants to touch, let's talk.